What Is a WhatsApp Bot and How Does It Work?
A WhatsApp bot reads messages and replies or acts on commands. See how it works, the main types, what it can and cannot do, and the risks to know.
H1: What Is a WhatsApp Bot…
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WhatsApp Notifications: OTPs, Order Updates and Alerts
Plan transactional WhatsApp notifications with clear purpose, reliable event data, minimal personal information, and safe handling of authentication codes.
WhatsApp Product Listings: Help Customers Choose and Order
Create useful product listings for chat-based buying with clear specifications, option availability, prices, and a safe order-confirmation process.
WhatsApp Lead Capture: Collect, Qualify and Follow Up
Design a WhatsApp lead-capture flow that asks for relevant details, explains how information will be used, and routes the enquiry to the right person.
WhatsApp Customer Support Bot: FAQs and Human Handoffs
Build a WhatsApp support bot with useful FAQs, escalation triggers, and a human handoff that actually works.
WhatsApp Bot for Service Businesses: FAQs, Leads and Follow-Ups
Design service-business messaging for first-contact questions, lead qualification, appointment requests, and respectful follow-up.
WhatsApp Bot for Restaurants: Menus, Reservations and Orders
Plan restaurant messaging for menus, opening hours, reservation requests, takeaway orders, and human handling of allergies or special requests.
WhatsApp Bot for Ecommerce: Product Questions and Orders
Map an ecommerce WhatsApp workflow for product questions, stock checks, order status, and follow-up without guessing availability or delivery dates.
WhatsApp Bot for Small Business: Plan Support, Leads and Orders
Plan a small-business WhatsApp workflow for support, lead qualification, or order updates, with clear limits and human handoff.
WhatsApp Usernames for Business in 2026: What to Verify
Before changing contact workflows for WhatsApp usernames, verify current availability, eligibility, discovery behavior, and official guidance for your account.