WhatsApp Lead Capture: Collect, Qualify and Follow Up
Design a WhatsApp lead-capture flow that asks for relevant details, explains how information will be used, and routes the enquiry to the right person.
Design a WhatsApp lead-capture flow that asks for relevant details, explains how information will be used, and routes the enquiry to the right person.
Design service-business messaging for first-contact questions, lead qualification, appointment requests, and respectful follow-up.
Map an ecommerce WhatsApp workflow for product questions, stock checks, order status, and follow-up without guessing availability or delivery dates.
Plan a respectful win-back message for eligible customers, with a relevant reason to contact them and a clear way to stop further messages.
Offer relevant add-ons in WhatsApp conversations by explaining compatibility and value, keeping pricing transparent, and accepting a no gracefully.
Choose follow-up timing based on the customer’s stated deadline, the request type, and permission—not a universal “best hour” rule.
Recognize common buying-intent questions in WhatsApp chats and reply with useful details without pressuring customers or inferring certainty.