A good price reply answers the price question first. If price depends on options, say what determines it and ask only for the detail needed to calculate a quote. Avoid making the customer send several messages just to discover a basic cost.
Use a clear reply structure
State the item or service, price and currency, what is included, important exclusions, and any delivery or tax condition that changes the total. If a quote is provisional, label it as such and explain when it will be confirmed.
Examples
Fixed price: “The [item] is [price] [currency], including [included items]. Delivery is [cost/condition].” Variable quote: “The final price depends on [factor]. If you share [minimum detail], I can confirm the quote.” Out of stock: “That option is not available right now; I can check the next expected stock update.”
Answer price questions transparently
Give the current price, currency, relevant variant, and any unavoidable delivery or service charge. If pricing depends on quantity or specification, explain what information is needed for an accurate quote and when the customer can expect it. Do not hide compulsory costs until the last step. If the listed price may be outdated, verify it before replying and make clear whether a quote is provisional or confirmed.
A reusable answer pattern
Use: the price or range, what it includes, any condition that changes it, and one relevant next step. For example, “The [model] is [price], including [items]. Delivery to [area] is [amount/time]. Would you like the available colors?” Only use verified prices and current delivery details. If a quote depends on inspection or custom work, explain that early and offer a realistic timeframe for the confirmed quote.
For another ready-to-adapt example, read 15 WhatsApp Auto-Reply Templates for Small Businesses; adjust the wording to the recipient and the specific conversation.
Template review checklist
- Answer the main question in the first sentence.
- Confirm the price against the current source record.
- Disclose required fees or conditions clearly.
- Offer a relevant next step without pressure.
Worked example
For a service with variable rates, explain the pricing basis before asking for photos or measurements. If a quote needs staff approval, say when the customer should expect a response.
Where this approach can fail
Do not fabricate discounts, scarcity, delivery promises, or a quote to keep the conversation moving. Do not describe a sample response as a confirmed Erfan MD feature.
Audit whether the reply answers the price question
Use this mini-check on an authorized test setup before relying on this workflow. It is a repeatable test plan, not a claim that Erfan MD has already passed these cases.
- Give the actual price or explain the specific variables needed for a quote before asking unrelated questions.
- Say what is included, whether delivery or tax is extra, and when the quote expires if the price can change.
- Test the message with a customer unfamiliar with the product and ask whether the total cost and next step are clear.
Common questions
Should I send a catalogue instead of the price?
If the catalogue contains the exact item and current price, it can help—but answer a direct question clearly when possible.
What if I need to check the price?
Say you are checking and give a realistic response window rather than guessing.
Official documentation to check
Replace placeholders and verify every factual promise before sending. Keep the wording relevant to the original enquiry and stop messages when a person declines or opts out.
Further guides
- How to Write WhatsApp Catalog Listings That Help Buyers — Write product listings that answer buyer questions with accurate titles, specifications, prices, availability, and a clear order step.
- WhatsApp Product Listings: Help Customers Choose and Order — Create useful product listings for chat-based buying with clear specifications, option availability, prices, and a safe order-confirmation….