WhatsApp Lead Capture: Collect, Qualify and Follow Up
Design a WhatsApp lead-capture flow that asks for relevant details, explains how information will be used, and routes the enquiry to the right person.
Design a WhatsApp lead-capture flow that asks for relevant details, explains how information will be used, and routes the enquiry to the right person.
Plan a respectful win-back message for eligible customers, with a relevant reason to contact them and a clear way to stop further messages.
Offer relevant add-ons in WhatsApp conversations by explaining compatibility and value, keeping pricing transparent, and accepting a no gracefully.
Choose follow-up timing based on the customer’s stated deadline, the request type, and permission—not a universal “best hour” rule.
Recognize common buying-intent questions in WhatsApp chats and reply with useful details without pressuring customers or inferring certainty.
Calculate the staff time spent on manual WhatsApp replies and compare it fairly with automation, including setup and maintenance costs.
Use a simple formula to estimate possible WhatsApp automation savings from message volume, handling time, resolution rate, and maintenance effort.
Estimate whether WhatsApp automation could save time by measuring repetitive messages, average handling time, exception rate, and ongoing maintenance.